aerontogelPrivacy Policy

This page describes what we collect when you use aerontogel and how we keep that data protected. When you register an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place activity on football, esports, slots, or live-dealer tables, we collect and store certain information. We treat your personal data as confidential and apply industry-standard encryption and access controls.

Our aerontogel privacy practices comply with the laws applicable in the jurisdictions where we operate. We do not sell your data to third parties. We share information only with payment processors, fraud-detection services, and regulators when legally required. This policy explains what data we collect, who has access to it, and how you can exercise control over your information.

We last updated this policy in 2024. If we make material changes, we notify members via email and dashboard message. Continued use of aerontogel after any update means you accept the revised policy.

What Data We Collect on aerontogel

Registration and Identity Information

When you create an aerontogel account, we collect your name, email address, phone number, date of birth, and password. During KYC verification (required before withdrawal), we collect a copy of your identity document (national ID, passport, or driver's license) and address proof. We store these documents in encrypted form on our servers and do not share them with third parties except when legally required (for example, if requested by a regulator or law enforcement).

Payment and Financial Data

We collect your payment method information when you deposit or withdraw. If you use DANA, we see your e-wallet account identifier and transaction amount. If you use bank transfer (mobile banking, local payment, online payment, e-wallet), we receive your account number and name as shown on your bank statement. We do not store full bank details; instead, we tokenize payment information so that your actual account numbers are never held on our aerontogel servers. Payment processors (our partners) store the actual details encrypted in their own secure systems.

We retain transaction records (deposit and withdrawal amounts, dates, payment method, and outcomes) for compliance and dispute resolution. These records stay on our aerontogel platform for seven years, as required by financial regulations applicable in our service jurisdictions (such as Jakarta, Surabaya, Bandung, Medan, and Semarang).

Activity Data

We collect information about your interactions on aerontogel: which sports you view (Liga 1, Piala AFF, Champions League, Premier League), which game types you access (slots, live-dealer tables, esports markets like Mobile Legends, Free Fire, PUBG Mobile), stake amounts, and outcomes. We use this data to calculate your weekly cashback, determine your tier status, and detect suspicious patterns (fraud, money laundering, match-fixing).

Device and Log Data

We collect your IP address, browser type, operating system, and device identifier (such as Android ID or iOS IDFA) when you use aerontogel. We use this information to detect fraudulent login attempts, geographic anomalies, and unauthorized account access. We also store server logs (timestamps, request types, error messages) to diagnose technical issues and improve our platform performance.

Communication Data

If you contact our aerontogel support team via live chat, email, or account messaging, we retain your messages, attachments, and our responses. We use this information to resolve your issue, track support quality, and train our team. We keep support records for two years after your last interaction.

How We Use and Protect Your Data

Data Use and Processing

We use the data you provide on aerontogel for the following purposes:

• Service delivery: to authenticate you, process deposits and withdrawals, calculate cashback and tier status, settle game outcomes
• Legal compliance: to verify your identity (KYC), detect money laundering, comply with gaming regulations
• Fraud prevention: to identify suspicious activity, prevent account takeover, detect collusion in esports markets
• Customer support: to respond to your inquiries and resolve disputes
• Analytics: to understand how members use aerontogel, improve our products, and assess platform performance
• Marketing: to send you promotional emails, in-app notifications about tier-progression milestones, or seasonal offers (if you have opted in)

Third-Party Processors and Sharing

We share data on aerontogel only with trusted third parties necessary to operate the platform:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and the banks providing virtual accounts (mobile banking, local payment, online payment, e-wallet) receive your transaction data to complete deposits and withdrawals
• Fraud detection services: we use third-party fraud-prevention providers to scan IP addresses and device information for suspicious patterns
• KYC providers: we may outsource identity verification to licensed third-party verification services
• Legal and regulatory authorities: we disclose data when required by court order, subpoena, or law-enforcement request
• Customer support outsourcers: we may engage third-party support contractors to respond to your queries; they access your account and communication history only as necessary

We do not sell your personal data to advertisers or other commercial entities. We do not share your data with other gaming operators or unrelated businesses.

Data Security and Storage Location

We encrypt your personal data in transit (using HTTPS) and at rest (using AES-256 encryption). Our aerontogel servers may be located outside your country; for example, backup systems may reside in data centres outside Indonesia. By using aerontogel, you consent to data transfer across borders for storage and processing. We apply the same security standards regardless of storage location.

We limit access to your data to aerontogel employees and contractors who need it to perform their job. All staff members sign confidentiality agreements. We use two-factor authentication for our internal systems and regularly audit access logs.

Your Rights and Choices

You have the right to:

• Access: request a copy of all personal data we hold about you on aerontogel
• Correction: update or correct inaccurate information (name, email, phone) in your account settings
• Deletion: request account deletion; we delete your data within 30 days, except for compliance records
• Opt-out of marketing: disable promotional emails and notifications in your account preferences
• Withdraw consent: withdraw permission to process data for non-essential purposes (such as analytics) without affecting your ability to use aerontogel

To exercise these rights, contact our support team via your account dashboard, live chat, or email. We respond to requests within 14 days. If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data-protection authority.

Cookies and Tracking

We use cookies on aerontogel to store your session token, remember your preferences, and track usage patterns. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may limit aerontogel functionality. We do not use third-party tracking services (such as Google Analytics) that link your activity across different websites; instead, we use our own analytics tools that track activity only within aerontogel.

Policy Changes and Contact

We may update this privacy policy to reflect new laws, technology, or business practices. If changes are material, we notify you via email and dashboard message. Your continued use of aerontogel after any update constitutes acceptance of the revised policy.

If you have questions about this policy or how we handle your data on aerontogel, contact our privacy team via your account messaging system, live chat, or support email. We maintain support year-round, including during major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) and major sporting events (Liga 1 season, Piala Indonesia, Piala AFF tournaments).